Lickety Logistics LLC provides the Lickety mobile app and web portal. You can request deletion of your account and associated personal data, or request deletion of selected data while keeping your account.
You do not need to sign in, install the app, or use the portal to make a request. Email support@lickety.io using the instructions below.
- Delete your account and associated data
- Delete selected data and keep your account
- What is deleted and what may be retained
Delete your account and associated data
- Email support@lickety.io from the email address registered to your Lickety account.
- Use the subject Lickety account deletion request.
- State that you want your Lickety account and associated personal data deleted. Include your account email address and whether you use Lickety as a driver, shipper, receiver, or carrier administrator.
Email an account deletion request
If the button does not open an email app, compose a message to support@lickety.io in your usual email service. If you cannot access your registered email address, contact us there and explain this so we can verify your identity. Do not send your password.
Drivers can also open Profile → Delete Account in the Lickety mobile app and confirm deletion. Email requests are available for both driver and administrator accounts.
Delete selected data and keep your account
- Email support@lickety.io from your registered email address.
- Use the subject Lickety data deletion request.
- Include your account email address, the data you want deleted, and any relevant dates. For example, identify location history or chat messages. State that you want to keep your account.
We will verify your identity before processing your request. Some records may need to be retained for the business or legal purposes described below.
What is deleted and what may be retained
As described in our Privacy Policy, when you delete your account, we delete or anonymize your personal information from active databases within 30 days, subject to the exceptions below.
- Account information: your personal account and profile information is deleted upon account deletion, subject to the retention exceptions below.
- Associated personal data: location history and chat messages are included in the account deletion or anonymization request. For an active account, location history is normally retained for up to 12 months after the associated appointment is completed, and chat messages for the lifetime of the conversation participants' accounts.
- Appointment records: retained for business and legal compliance purposes for up to 3 years after completion.
- Crash and diagnostic logs: retained for up to 90 days.
- Encrypted backups: some information may remain for up to 90 additional days after deletion from active databases, after which it is permanently deleted.
- Legal requirements: limited information may be retained as required by law, including tax, accounting, or legal compliance records.
How we handle your request
We verify your identity before processing a privacy request. We respond within 30 days, or 45 days if an extension is necessary; we will notify you if an extension is needed. These response periods and the deletion and retention periods above are described in our Privacy Policy.
For questions about either type of request, contact support@lickety.io.