Roles
Driver
The person physically picking up and delivering freight. Uses the Lickety mobile app (iOS or Android) — drivers don't sign in to the web portal. Each driver signs up with a facility's Vendor ID.
Receiver
A warehouse or fulfillment center receiving inbound freight. Uses the web portal and the mobile admin app. Creates appointments, monitors inbound loads, accepts or declines shipper-tendered loads, and manages drivers headed to the facility. Scoped to their company (the destination).
Shipper
An origin company tendering outbound freight. Uses the web portal and the mobile admin app. Full create / edit / cancel access on outbound loads. Scoped to their company (the origin).
Carrier admin
A trucking-organization manager. Uses the web portal and the mobile admin app. Monitors the drivers assigned to their carrier, oversees fleet-wide appointments, and chats with drivers. Read-only on appointments — drivers claim them; receivers and shippers create them.
Super admin
An internal Lickety operations role with cross-platform visibility — used by our team for support, onboarding, and platform administration. Customer accounts don't have super-admin access today.
Product objects
Appointment
A single delivery job — one pickup at an origin, one delivery at a destination, one driver. Every appointment has a pickup window, a delivery window, freight details (commodity, weight, equipment type, etc.), and a status color.
Origin
The pickup location for an appointment. Owned by a shipper company.
Destination
The delivery location for an appointment. Owned by a receiver company.
Vendor ID
An identifier for a shipper or receiver company. Drivers enter the facility's Vendor ID during signup to link their account to that company. Ask the facility contact, dispatcher, or Lickety support for it. Carrier assignment is handled separately.
Tracking link
A public, no-login URL showing a snapshot of one shipment's status, origin and destination, timing, and limited driver information. Refresh the page for updates. Live driver maps and risk colors are available in the signed-in app and portal.
Carrier
A trucking organization with assigned drivers, overseen by one or more carrier admins. Contact Lickety support to arrange carrier assignments.
Company
An organization on the platform that acts as an origin (shipper), a destination (receiver), or both. Shipper and receiver accounts are scoped to their company; carrier admins are scoped to their carrier.
Driver workflow
Claim
The action a driver takes to assign an appointment to themselves. One tap in the app. Once claimed, the appointment shows the driver's name to everyone who can see it.
Release
The action a driver takes to return a claimed appointment to the available pool using the app's release options. Eligible drivers at its facilities can then claim it.
Queue
A waiting list for a facility linked to the driver's account. Drivers without an active appointment can join up to five facility queues and receive alerts when work opens. Entries expire after 24 hours and do not reserve a particular load.
Confirm pickup & confirm delivery
The two checkpoints in an appointment's life. The driver confirms in-app when they've physically picked up the freight at the origin and again when they've delivered it at the destination. Each confirmation moves the appointment forward in its status lifecycle.
On-hold
An appointment waiting for Relay checkout to complete. Pickup is blocked until payment is confirmed and the hold clears. An expired unpaid hold can return the load to the available pool.
Endangered
An appointment at significant risk of missing its window. The app and portal show a red status color; the driver may receive an at-risk push notification.
Status colors
Green — on track
Distance remaining is within the delivery window at a typical highway speed (~50 mph heuristic). Everything looks fine.
Yellow — at risk
Margin is tightening. The driver may not make the window if anything else slows them down.
Red — endangered
Distance remaining exceeds what's possible inside the delivery window. The driver gets a push notification automatically. This color updates every ~30 seconds.
Grey — idle
No active appointment, or tracking is currently inactive (e.g. the driver hasn't started a load yet).
Money
Rate
The appointment's checkout amount, set by the receiver or shipper creating the load. A positive amount requires Relay checkout after claim. A $0 amount skips checkout. This field is not a driver-pay guarantee.
Relay payment hold
A temporary hold on an appointment while the driver completes Relay Payments checkout after claiming it. Payment confirmation clears the hold and sends the receipt to Relay before pickup. This is a checkout requirement, not a reservation of wages or a payout to the driver.
Communication
Messages / chat
Messaging between a driver and their carrier administrators. A conversation belongs to that carrier and driver and can span multiple appointments. Shipper and receiver accounts do not have driver chat.
At-risk alert
The push notification fired when an appointment turns red (endangered). Goes to the driver immediately and surfaces in the dashboard for everyone else.
Shareable tracking link
Same as tracking link above — a public, no-login URL safe to send to customers, end-recipients, or partners who don't have a Lickety account.