Product basics
What is Lickety?
Lickety is a live coordination platform for last-mile and regional freight. Every load is visible from the moment a driver claims it through final delivery — color-coded against the actual delivery window, in real time, across the driver, carrier, shipper, and receiver. We don't replace your ELD or your TMS; we light up the last 30 minutes that those systems can't.
Who uses Lickety?
Four roles, on three surfaces:
- Drivers — mobile app only.
- Receivers (warehouses, fulfillment centers) — web portal and mobile admin app.
- Shippers (origin companies) — web portal and mobile admin app.
- Carrier admins (trucking organization managers) — web portal and mobile admin app.
Most customer organizations use at least two of these. See the glossary for full definitions.
What's the difference between Lickety and a TMS?
A TMS handles planning, contracts, billing, and post-mortem. Lickety handles the live driver-to-dock coordination — claiming loads, real-time status colors, in-app messaging, payment holds at the dock. Most customers run both.
What's the difference between Lickety and an ELD?
An ELD answers "is the truck moving." Lickety answers "is the load going to make the window." We compute distance remaining vs. window remaining and color-code it green / yellow / red so everyone — driver, dispatcher, receiver, shipper — sees the same answer.
Sign-up & access
How do I sign up?
If you're a driver: download the Lickety mobile app from the App Store or Play Store and sign up with your name, email, password, and your facility's Vendor ID. You can also create the same driver account on the web at lickety.io/signup.
If you're a shipper, receiver, or carrier admin: there's no self-serve sign-up. Your company and its first admin user are created by a Lickety super admin during onboarding. Email business@lickety.io to get your organization set up, or support@lickety.io to have another user added to a company that's already on Lickety.
Once your account exists, sign in to the web portal at api.lickety.io/portal/login. The same credentials work in the Lickety mobile admin app.
Where do I get my Vendor ID?
Ask your facility contact or dispatcher for the shipper or receiver company's Vendor ID. It links your account to that facility; carrier assignment is handled separately. If you don't have the ID yet, email support@lickety.io.
I forgot my password.
Visit lickety.io/reset-password, enter the email address on your account, and we'll send you a reset link. This works for every account type: drivers as well as shipper, receiver, and carrier admins.
Portal admins can also use the Forgot your password? link on the portal sign-in page at api.lickety.io/portal/login. Portal sessions expire after 8 hours of inactivity.
Does Lickety work outside the US?
Today, Lickety is built for US freight operations. If you're operating cross-border or outside the US and want to discuss a fit, get in touch via the contact form.
Role capabilities
What can a shipper do in Lickety?
Shippers can create, edit, and cancel outbound loads, monitor status colors, and copy a shareable tracking link from the web portal or mobile app. When the destination has a receiver administrator, a new load waits for their acceptance before drivers can claim it. See the shipper guide for the full walkthrough.
What can a receiver do?
Receivers manage their inbound queue: create new appointments (manually or via CSV import), accept or decline shipper-tendered loads, monitor inbound status, share tracking links with their own customers, and see which drivers are en route. See the receiver guide.
What can a carrier admin do?
Carrier admins oversee the drivers assigned to their carrier, view fleet-wide appointments, monitor each driver's status colors and history, and message drivers in-app. Contact Lickety support for driver carrier assignments. See the carrier admin guide.
What can a driver do?
Drivers browse available appointments at facilities linked to their account, claim loads, join facility queues, confirm pickup and delivery, chat with their carrier, and see live status colors against the current window. See the driver guide.
Real-time tracking
How often does the tracking update?
Status colors recalculate every ~30 seconds while a load is active. Driver location updates whenever the mobile app reports a new GPS reading.
What do the status colors mean?
- Green — on track. The driver is on pace for the delivery window at typical highway speeds.
- Yellow — at risk. Margin is tightening; small delays could miss the window.
- Red — endangered. The driver receives a push notification automatically. The dashboard shows the same color to everyone watching the load.
- Grey — idle. No active appointment, or tracking isn't currently running.
Full definitions in the glossary.
Can I share a tracking link with my customer?
Yes. From the appointment detail page in the portal, click Copy tracking link and paste it into an email or text. The recipient sees shipment status, locations, timing, and limited driver information without a login. The page shows a snapshot when opened; refresh it for updates. Live driver maps and green/yellow/red risk colors remain in the signed-in app and portal.
Does Lickety track drivers when they're off-duty?
Location supports claiming loads and tracking active appointments, including the trip to pickup. For details on background location, who can see it, and how to control permissions, see our location disclosure.
Drivers and claiming
How does a driver claim a load?
The driver opens the app, sees available appointments at facilities linked to their account, and taps Claim. The load is assigned to them. If payment is required, they must finish Relay checkout before confirming pickup.
What if multiple drivers want the same load?
Loads are claimed first-come-first-served. Drivers without an active appointment can join a facility queue to receive alerts when work opens there. A queue entry does not reserve a particular load. Drivers can queue at up to five linked facilities; entries expire after 24 hours.
Can a driver release a claimed load?
Use the release option in the app when it is available. The load returns to the available pool for eligible drivers at its facilities. Follow the on-screen steps or contact your dispatcher if you cannot continue.
Money
How does payment work?
When a claimed load has an amount due, the driver completes checkout through Relay Payments. The appointment stays on hold until payment is confirmed. Lickety then clears the hold and sends the receipt to Relay, allowing pickup to proceed. This checkout flow does not guarantee or pay a driver's freight compensation.
What if a load doesn't have a payment?
Loads with a $0 rate are fully supported — they run through the entire claim / track / confirm flow without invoking Relay. Lickety doesn't force the payment integration on you.
Do I need a Relay account to use Lickety?
Only if you want the payment-hold flow. The rest of the platform — appointments, tracking, status colors, messaging, tendering — works without Relay.
Trust & compliance
Where is my data hosted?
Lickety runs on AWS infrastructure in the United States. All connections to our portal and APIs are encrypted in transit (TLS).
Is my data shared with other customers?
No. Receivers, shippers, and carrier admins are scoped to their own company — no other customer's data is visible to them.
Can I get a copy of my data?
Yes. Email support@lickety.io with your account email and we'll work through it with you.
What about GDPR / CCPA / privacy law?
See our privacy policy for the full picture. For data deletion or access requests, email support@lickety.io or follow the steps on the account deletion page.
Support
How do I get help?
Email support@lickety.io. If you're already signed in to the portal, the Support link in the top nav takes you to a contact form pre-filled with your account info.
How do I report a bug?
Same channel — support@lickety.io. If you can include the appointment ID, the time, and a screenshot, we'll have everything we need to reproduce.
Is there a status page?
Not publicly today. If you suspect an outage, email support@lickety.io and we'll respond directly.
Don't see your question?
Email support@lickety.io or use the contact form — every email gets a real human on the other end.